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Cotran-iBCS Business Communications Server

Support / Customer Service Center






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Need technical assistance with a new subscriber installation and activation, general subscriber services, or how to activate a calling feature? Our Customer Support team are ready to assist you 24 hours a day, 7 days a week. We can also assist you in placing your order and help you track your order.

Phone:
 1-866-235-7906
Fax:
 1-856-528-4636
Email:
 voipsupport@cotrantelecom.com

Please be ready to provide the following information to your Customer Service Representative or include this information with you email.

Billing Issues

Questions about your bill? Please contact billing@cotrantelecom.com or review frequent questions about billing.

Please provide us with the following information:

  • Invoice number
  • Detailed description of the billing issue
  • Best way to contact you
Top FAQs

Demo Account Cancellation

Are you considering cancelling your COTeL VoIP Telephony Servics Provider Demo Program Account?
Please send an email to billing@cotrantelecom.com with "Cancel VoIP Telephony Services Provider DEMO Account" in the subject line and include the following information:

  • DEMO account number or phone number
  • Reason for cancellation
To best serve your customer service and support needs, please provide as much information as possible:
  • In the subject line of the email window, please type your COTeL VoIP Telephony Services Provider Account Number or telephone number.
  • If you or a subscriber are experiencing issues placing or receiving calls , please provide specific examples of the times and numbers of the attempted calls.
  • Type of Internet connection and the name of your Internet Service Provider (DSL/Cable/Dial up/Satellite)
  • Make and model of your router (If you are using one)
  • Make and model of the telephone and CPE
  • Brief description of any network (computers, routers, hubs, switches, firewall software
  • Detailed description of the issue you are having
  • Results of troubleshooting steps you have completed (i.e. cycling power, port forwarding, as detailed in the Installation pages of the CPE )
  • Call-back number and the best time to contact you.
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